TERMS OF SERVICE

01. General Provisions & Definitions

1. These Terms of Service (the "Terms") govern the contractual relationship, the use of the online platform, and the performance of mobile vehicle diagnostic and pre-purchase inspection services by Jacob Sobon, trading as DAExport (sole proprietorship / eenmanszaak), registered office at Uitbreidingstraat 510/202, 2600 Antwerp, Belgium, registered with the Belgian Crossroads Bank for Enterprises under enterprise number KBO/BCE BE1038259789, represented by Jacob Sobon (the "Service Provider", "we", "us").
2. In these Terms: "Client" means any natural or legal person who orders the Services; "Consumer" means a Client who is a natural person acting for purposes outside their trade, business, craft or profession; "Business Client" means any Client who is not a Consumer; "Services" means the inspection, diagnostic, documentation and (where applicable) negotiation services; "Report" means the digital report and photo/video documentation delivered; "Platform" means the website daexport.com and related ordering and communication channels.
3. All formal correspondence, inquiries and claims must be sent exclusively to contact@daexport.com.
4. By ordering, paying for, or using the Services, the Client confirms they have read, understood and accepted these Terms in full. If the Client does not accept these Terms, they must not place an order.
5. We may amend these Terms at any time. The version in force is the version published on the Platform at the moment the contract is concluded; that version continues to govern that contract.

02. Scope of Services & Nature of the Report

1. Our activity consists of independent, mobile, non-destructive verification of the technical and visual condition of used motor vehicles prior to purchase, across Belgium, the Netherlands and Germany (other areas subject to individual quotation).
2. Basic Service (Technical Report): logistical organisation, travel of the inspector to the agreed location, performance of the inspection protocol in accordance with our internal standards (paint-thickness measurement, engine-bay review, interior assessment, OBD computer diagnostics where applicable, static suspension evaluation and, where possible, a road test), and delivery of a digital PDF Report with photo/video documentation.
3. Extended Services (Negotiation Support): where selected, we additionally seek to negotiate the price with the seller on the Client's behalf using technical arguments and language skills.

   Legal standard: this is strictly an obligation of best efforts (obligation de moyens / inspanningsverbintenis), not an obligation of result. Effectiveness depends entirely on the seller's free decision. Failure to obtain a discount is not improper performance and is no ground for refund or complaint.

4. Car Finder (sourcing) Service: where ordered via the Platform, we search publicly available used-car listings in Belgium, the Netherlands and Germany against the Client's written brief (budget, requirements) and deliver a digital shortlist of candidate vehicles with expert commentary, normally within 3–5 business days of payment. The shortlist is an information service: it is an obligation of best efforts, it is not a valuation, purchase recommendation or guarantee of any vehicle's condition or availability, and listed vehicles may be sold by third parties at any time. Where the Premium package is ordered, the on-site inspection of one selected vehicle is performed under the same conditions as the Basic Service, and travel beyond 70 km round-trip may incur an additional fee, which is always quoted to and confirmed by the Client before the inspector departs.
5. Digital content (Guide): digital products such as our downloadable PDF guide are delivered by download link immediately after payment.
6. Advisory nature: The Report is professional, documented technical information intended to support the Client's own purchasing decision. It is not a recommendation to buy or not to buy, is not a valuation or appraisal, and does not transfer to us any responsibility for the transaction the Client chooses to enter into.
7. Non-destructive method: inspections use non-invasive methods only. Our inspectors do not dismantle underbody shields, interior trim, wheel arches or mechanical components. Evaluation of structural elements and closed profiles is limited to areas directly visible and accessible without workshop tools.
8. Reliance on third-party information: mileage, service history, ownership and similar data depend on information disclosed by the seller and on third-party databases that may be incomplete or inaccurate. We do not warrant the accuracy of such third-party information.
9. What is not included: we do not handle vehicle registration, customs, road-tax or insurance formalities; we provide no legal, tax or financing advice; and we do not act as broker, agent or guarantor of the seller.

03. Eligibility, Orders & Formation of Contract

1. To place an order the Client must be at least 18 years old and have legal capacity to contract.
2. The Client is responsible for providing complete and accurate order information (including vehicle location, seller contact details and the Client's own contact details). We are not liable for any consequence of inaccurate or incomplete information provided by the Client or the seller.
3. Information on the Platform is an invitation to order and not a binding offer. The contract is concluded only when payment is successfully authorised (see §4). From that moment we reserve inspector capacity and incur scheduling costs.

04. Pricing, Payment & Invoicing

1. All prices are in Euro (EUR), are gross prices and include Belgian VAT at 21% where applicable. Travel surcharges based on distance may apply and are shown before payment.
2. Services are provided on a pre-paid basis. We undertake no operational steps (contacting the seller, scheduling routes) until payment is fully cleared.
3. Payments are processed by the certified third-party gateway Stripe Payments Europe, Ltd., supporting credit/debit cards, Apple Pay, Google Pay and local methods (e.g. Bancontact, BLIK). We never receive or store full card numbers.
4. The contract is concluded at the moment Stripe authorises the transaction. An invoice is issued electronically; the Client consents to electronic invoicing.
5. Quoted prices for bespoke or out-of-area inspections are valid for the period stated in the quote and otherwise for 7 days.

05. Scheduling, Access & Client Obligations

1. The Client must ensure that, at the agreed time and place, the vehicle is available and accessible and that the seller consents to the inspection, including (where part of the booked Service) provision of keys, documents and consent for a road test.
2. The Client must promptly inform us of any change (vehicle sold, appointment moved, address changed). Rescheduling requested before the inspector departs is accommodated where reasonably possible.
3. Reasonable waiting time on site is included up to 20 minutes; beyond that, the inspector may treat the appointment as obstructed (see §6.B).
4. The Client is responsible for the lawfulness of the inspection request and warrants they have the seller's agreement for our attendance.

06. Cancellation & "Dry Run" Policy

Because mobile field operations incur relocation costs immediately, the following applies:

A. Cancellation before field logistics begin

If the Client cancels, or the vehicle is confirmed sold, before the inspector has physically departed toward the site, the Client receives a 100% refund, returned to the original payment method via Stripe within a maximum of 3 business days (without prejudice to a Consumer's statutory withdrawal right under §7).

B. Obstruction en route or on site ("Dry Run")

Where the inspector has departed or arrived but the inspection cannot be performed for reasons outside our control:

• Qualifying events include (without limitation): sale of the vehicle to a third party shortly before arrival; the seller's absence despite a confirmed appointment; refusal to provide keys, documents or consent for a road test; or a vehicle condition preventing operation (e.g. flat battery, seized engine).
• Classification: the contract is treated as duly performed as to its logistical and operational scope; non-performance of the diagnostic portion is attributable to third-party action or force majeure.
• Retention of funds: we may retain up to 100% of the fee to cover fuel, vehicle depreciation, tolls and the inspector's dedicated working hours.
• Goodwill: at our sole discretion we may offer a flat-rate discount on the inspection of an alternative vehicle commissioned within a short timeframe.

C. Car Finder (sourcing) orders

• Before the search starts: if we determine that the Client's brief cannot realistically be fulfilled on the market (e.g. budget incompatible with the requirements), we inform the Client before starting and either adjust the brief together or refund the payment in full.
• After the search starts: once our experts have begun the search, the work performed is due; cancellation entitles the Client at most to a refund proportionate to the part of the service not yet performed.
• After delivery of the shortlist: the service is fully performed; the fact that the Client decides not to purchase any listed vehicle, or that a listed vehicle is meanwhile sold by its seller, is not a ground for refund.

07. Right of Withdrawal (Consumers)

1. A Consumer has the right to withdraw from a distance contract without giving reasons within 14 days of its conclusion, in accordance with Book VI of the Belgian Code of Economic Law implementing Directive 2011/83/EU. To exercise it, the Consumer makes an unequivocal statement to contact@daexport.com (the statutory model withdrawal form may be used and is available on request).
2. Express request for early performance: because inspections are typically scheduled and performed quickly, the Consumer, by placing the order and accepting these Terms, expressly requests that performance begin before the end of the 14-day period and acknowledges the consequences in (3).
3. Loss of the right: under Article VI.53 / VI.73 of the Code of Economic Law, the right of withdrawal is lost once the Service has been fully performed (inspection carried out and Report delivered, or — for the Car Finder Service — the shortlist delivered). If the Consumer withdraws after performance has begun but before it is complete, they owe an amount proportionate to the services already provided.
4. Digital content: for digital content supplied by download (e.g. the PDF guide), the right of withdrawal is lost once the download has begun, the Consumer having expressly consented to immediate delivery and acknowledged the loss of the right at the time of purchase (Art. VI.53, 13° of the Code of Economic Law).

08. Exclusions & Limitations of Liability

1. The Report is a professional expert opinion based on the visual state and computer parameters recorded only during the inspection window. We cannot verify material fatigue hidden within components nor predict failures occurring after the inspection.
2. To the maximum extent permitted by law, we are not liable for:
   • Hidden defects whose detection would require invasive dismantling, long-term testing (e.g. driving 1,000 km to verify oil consumption) or a workshop lift unavailable on site.
   • Subsequent breakdowns of parts that functioned correctly during the road test but failed after purchase and use (e.g. timing belt, turbocharger, pump).
   • Legal defects & tampering: professional document forgery, advanced EEPROM odometer rollbacks undetectable by standard OBD scanners, or hidden encumbrances (liens, seizures).
   • Environmental factors: impaired paint/scratch assessment on vehicles that are dirty, wet or in poor light; this risk is the Client's, and the inspector notes it in the Report.
   • Third-party data and the seller's statements, and any decision the Client makes on the basis of the Report.
3. Liability cap: our total aggregate liability (in contract, tort or otherwise) for any error, omission, delay or improper performance is strictly limited to the gross amount paid by the Client for that specific service.
4. Excluded heads of loss: we exclude all indirect, incidental or consequential loss, including loss of profit, loss of opportunity, the purchase price or price difference of the vehicle, repair costs, the Client's travel, flights, accommodation, towing, storage or financing costs.
5. Mandatory carve-out: nothing in these Terms excludes or limits liability that cannot be excluded or limited under Belgian or EU law, including liability for fraud, willful misconduct, gross negligence, or death or personal injury caused by our negligence, nor any mandatory statutory rights of Consumers (including the legal guarantee of conformity).
6. Time bar: any claim must be notified under §10 within 14 days of delivery of the Report and, in any event, legal proceedings must be commenced within 12 months of delivery, save where a longer period is mandatory by law.

09. Indemnification

1. The Client shall indemnify and hold us harmless against any third-party claim, loss or cost (including reasonable legal fees) arising from the Client's breach of these Terms, the Client's misuse or unauthorised distribution of the Report, or inaccurate information provided by the Client.
2. This indemnity applies in full to Business Clients. For Consumers it applies only to the extent permitted by mandatory law and only in respect of the Consumer's own fault.

10. Complaints & Dispute Resolution

1. Complaints about the diligence of the Service or the contents of the Report must be submitted by email to contact@daexport.com within 14 calendar days of delivery of the PDF, with a detailed description and, where possible, photographic evidence of the alleged overlooked defect.
2. We will acknowledge and provide a substantive response within 14 days of receipt.
3. Consumer mediation: a Consumer who is not satisfied with our handling of a complaint may contact the Belgian Consumer Mediation Service (Consumentenombudsdienst / Service de Médiation pour le Consommateur), North Gate II, Boulevard du Roi Albert II 8 box 1, 1000 Brussels — consumentenombudsdienst.be. Use of mediation is voluntary and without prejudice to the right to go to court.

11. Intellectual Property & Report Licence

1. All materials, photographs, video and the text of the Report remain our exclusive intellectual property. The Client receives a non-exclusive, non-transferable licence to use the Report solely for their own purchasing decision.
2. Publishing the materials online, or reselling or distributing them to third parties, without our prior written consent is prohibited. The Platform's content, layout and trademarks may not be copied or reused without consent.

12. Independence, Confidentiality & Data Protection

1. We act as an independent inspector. We are not affiliated with, and do not act as agent for, the seller, dealer or any marketplace, and we receive no commission from them.
2. We treat the Client's order information as confidential and process personal data in accordance with our Privacy Policy and the GDPR.

13. Special Provisions for Business Clients (B2B)

1. Where the Client is a Business Client, the consumer-protection provisions (including §7) do not apply, and the provisions of this section prevail over any conflicting term.
2. To the fullest extent permitted by law, all warranties not expressly stated are excluded, the Services are provided "as is", and our liability toward Business Clients is excluded save for fraud or willful misconduct and, where liability cannot be excluded, is capped at the fee paid.
3. The Business Client's own general terms do not apply and are expressly rejected. Complaints must be raised within 7 days of delivery of the Report.

14. Force Majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including weather, traffic, accident, illness, strike, vehicle breakdown, seller conduct, third-party service outages, or acts of authority. Where such an event prevents the inspection before the inspector departs, the Client is refunded; where it occurs after departure, §6.B applies.

15. Final Provisions

1. Severability: if any provision is found void or unenforceable, it is replaced by a valid provision closest to its intended effect, and the remainder stays in force.
2. No waiver: our failure to enforce any provision is not a waiver of it.
3. Entire agreement: these Terms, the order and the Privacy Policy constitute the entire agreement between the parties regarding the Services.
4. Assignment: the Client may not assign the contract without our written consent; we may assign it to a successor of the business.
5. Notices: notices to us are valid only by email to contact@daexport.com.
6. Language: these Terms may be provided in several languages for convenience. In the event of any discrepancy, the English version prevails, save where mandatory law requires the Consumer's own language to prevail.
7. Governing law & jurisdiction: these Terms are governed exclusively by Belgian law. The parties will first attempt amicable resolution; failing that, the courts of the judicial district of Antwerp, Belgium have exclusive jurisdiction, save where mandatory law grants a Consumer the right to sue or be sued before the courts of their place of residence.